Case Ref: 19 015 896 Category: Education Sub Category: School transport

• The Council delayed responding to a request for school transport, causing injustice. The Council has agreed to identify the reason for the delay, take steps to prevent recurrence and notify the Ombudsman of the steps taken.

Case Ref: 19 011 786 Category: Children's care services Sub Category: Friends and family carers

• The Council agreed to brief all relevant staff on the importance of informing carers when it begins child protection enquiries under Section 47 of the Children’s Act and to ensure they receive a written record of the outcome.

Case Ref: 19 007 626 Category: Children's care services Sub Category: Disabled children

• The Council will amend its published literature so that it accurately reflects the three stage statutory children's complaints process. And it will take steps to ensure staff follow the statutory process unless there are exceptional reasons.
• The Council has agreed to provide training to relevant staff to ensure they provide realistic advice and information on the support available from children’s services and transfer cases to the correct teams.

Case Ref: 19 006 986 Category: Adult care services Sub Category: Charging

• The Council has agreed to review its procedures and remind staff of the need to ensure all relevant communication between officers and service users is recorded in the Council’s running records.

Case Ref: 18 014 942 Category: Adult care services Sub Category: Assessment and care plan

• Improved communication around discharge planning, CHC checklists.