Stockport Metropolitan Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
69% Complaints upheld by Stockport Metropolitan Borough Council
69% of complaints we investigated were upheld.
This compares to an average of 80% in similar authorities.
11 upheld decisions
View upheld decisionsAdjusted for Stockport Metropolitan Borough Council's population, this is
3.7 upheld decisions per 100,000 residents.The average for authorities of this type is
4.4 upheld decisions per 100,000 residents.Statistics are based on a total of 16 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Stockport Metropolitan Borough Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 99% in similar authorities.
Statistics are based on a total of 9 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Stockport Metropolitan Borough Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 14% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 11 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Stockport Metropolitan Borough Council
Residents in Stockport Town Centre incorrectly declined parking permits by council
Residents in new-build properties in Stockport town centre should be eligible for parking permits after an Ombudsman investigation found the council was unfairly declining them.
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 24 007 183
Category: Education
Sub Category: School admissions
- By training or other means, remind appeal panels and clerks that the panel must satisfy itself that the school has made its case for prejudice when considering stage one of an appeal and that reasons for its decision must be recorded in the clerk’s notes.
Case reference: 24 003 984
Category: Education
Sub Category: Special educational needs
- the Council will remind relevant staff of the need to secure the provision in an Education, Health and Care Plan until such time as the plan is legally ceased.
- clarify arrangements for appeals against the refusal of a personal budget.
Case reference: 24 003 646
Category: Housing
Sub Category: Homelessness
- Implement a process of recording the rationale for assessments of ‘housing needs’ points under its allocations policy and include a summary of that rationale in decision letters to applicants.
Case reference: 24 003 408
Category: Education
Sub Category: School admissions
- The Council agreed to remind all panel members and clerks of the need for the panel to properly consider submissions made.
- The Council agreed to remind all clerks of the need for decision letters to give clear reasons for the panel’s decision which explain how and why issues of facts or law raised during the hearing were decided.
Case reference: 24 001 504
Category: Education
Sub Category: Special educational needs
- The Council has agreed to remind relevant council officers of the importance of keeping parents updated during the Education, Health, and Care Plan process, particularly in situations where statutory timescales are not met.
Case reference: 23 009 985
Category: Adult care services
Sub Category: Residential care
- The Council will direct a local adult social care provider not to issue private contracts to residents or relatives whose care it commissions.
- The Council will review procedures for triaging referrals for assessments to ensure it meets the legal timeframes in the Deprivation of Liberty Safeguards.
Case reference: 23 008 901
Category: Education
Sub Category: Special educational needs
- The Council will send us an action plan setting out how it will ensure similar delays do not happen when finalising EHC plans in future.
Case reference: 23 001 904
Category: Adult care services
Sub Category: Transport
- The Council introduced a new blue badge application process which included training for its staff.
Case reference: 23 001 186
Category: Planning
Sub Category: Other
- The Council has agreed to share the findings of our investigation with relevant officers and identify wider points of learning.
Last updated: 4 April 2015