South Lakeland District Council (22 013 601)

Statement Upheld Planning applications 30-Jul-2023

Summary: Mr X complained about inaccuracies in information about a planning application and the way the Council made its decision to grant permission for the development. We have found fault by the Council in including an inaccurate measurement in its planning report and failing to keep a record of a site visit. We do not consider this fault affected the outcome of the application, but it has caused Mr X the injustice of avoidable concern and upset about the decision making process. The Council has agreed to remedy this injustice by apologising, making a payment to Mr X to reflect this distress, and service improvements.

South Lakeland District Council (22 012 352)

Statement Upheld Noise 06-Sep-2023

Summary: Mr X complained about the Council’s handling of noise complaints in 2021 and 2022. The Council did not properly investigate the noise reports in 2021 and failed to progress the 2022 reports after the case was transferred to its licensing team in August 2022. It also delayed in responding to the formal complaint and failed to send a written response. The Council will apologise, pay Mr X £200 for the uncertainty caused and make service improvements.

South Lakeland District Council (22 015 231)

Statement Upheld Enforcement 06-Sep-2023

Summary: Mrs X complains the Council has failed to take action regarding the unacceptable condition of the grounds in which her house is situated. We have found the Council failed to properly assess the safety of the site and respond to her first complaint. The Council has agreed to apologise, make a financial payment and service improvements to remedy the injustice caused.