Somerset West and Taunton District Council
Somerset West and Taunton District Council is a merger of several smaller councils and the historical information for these are located from the following links.
Taunton Deane Borough Council
West Somerset District Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
67% Complaints upheld by Somerset West and Taunton District Council
67% of complaints we investigated were upheld.
This compares to an average of n/a in similar authorities.
2 upheld decisions
View upheld decisionsStatistics are based on a total of 3 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Somerset West and Taunton District Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of n/a in similar authorities.
Statistics are based on a total of 2 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Somerset West and Taunton District Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of n/a in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 2 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Somerset West and Taunton District Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
No service improvements published
Last updated: 4 April 2015