Case Ref: 21 007 521 Category: Adult care services Sub Category: Other

• The Council has agreed to share the lessons learned with Council staff who are dealing with concerns raised about care providers from the Community Micro-Enterprise Programme, to ensure tat staff will write decisions letters in a clear manner and will not make a final decision before the time period to appeal has fully passed.

Case Ref: 21 002 336 Category: Education Sub Category: School admissions

• The Council agreed to take steps to ensure officers are reminded of the need for decision letters to clearly show how the decision was reached, the reasons for the decision and to only refer to evidence considered.
• The Council agreed to act to ensure the reasons for the failure to deal promptly with this complaint and to keep the complainant updated properly are identified so they are not repeated in the future.

Case Ref: 20 012 349 Category: Adult care services Sub Category: Residential care

• c) remind staff about the importance of recording actions and their accuracy; Within 3 months of the final decision
• d) review how staff record actions required by a care plan. Within 3 months of the final decision

Case Ref: 20 010 280 Category: Education Sub Category: Special educational needs

• Ensure the Council has a mechanism in place to track and chase up where is knows an annual review is overdue and it has not received any notification of the outcome from a school or where it is aware a review has taken place but has not received the written decision. The Council will provide us with evidence of this.
• Ensure that the SEN team keeps clearer and more comprehensive records and has a mechanism to track and take action where children are not receiving education to ensure that provision is put in place as promptly as possible. The Council will provide us with evidence of what it has put in place to achieve this.

Case Ref: 20 008 735 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to review its processes for assessing adult social care needs and producing care plans to check whether the faults we have identified are current systemic problems. It will produce an action plan with timescales to resolve any systemic problems the review identifies.

Case Ref: 20 004 934 Category: Education Sub Category: Special educational needs

• The Council will review its processes to ensure it checks when a new Education, Health and Care Plan is issued that special educational provision in Section F is in place.

Case Ref: 20 003 531 Category: Children's care services Sub Category: Child protection

• the Council has agreed to make the following service improvements: review potentially similarly affected cases where the same Chair had chaired the Initial Child Protection Conference between January and June 2019
• review all relevant guidance to staff on possible Child Protection Conference outcomes to ensure guidance on how each of the three possible outcomes should be considered is harmonised
• review it policies on Child Protection Conferences and Section 47 Enquiries under the Children Act 1989 to make sure it is clear to staff when key decisions should be put in writing and/or communicated verbally to the child’s parents/guardians with full reasons for any decision made
• review its complaints handling process, particularly regarding Child Protection Conferences, to ensure clear information is given to staff on assessing injustice when fault is found and awarding appropriate remedies for this
• share this decision with relevant staff.

Case Ref: 20 003 801 Category: Education Sub Category: Special educational needs

• For the Council to tell me how it scrutinizes notes of Annual Review for children with Education, Health and Care Plans to ensure their needs are being met
• For the Council to tell me what action it will take to ensure remedies to complaints are considered in line with 'Getting the Best from Complaints' which is the relevant statutory guidance.
• For the Council to tell me what actions it will take going forward if and when bespoke builds for children are necessary in order to communicate effectively internally and externally with schools.

Case Ref: 20 002 308 Category: Education Sub Category: Special educational needs

• The Council agreed to review its procedures to ensure all Special Education Needs it identifies in EHC plans are actioned, including Health Needs as set out in Section F of EHC plans.
• The Council agreed to remind its staff of its responsibility to complete EHC Plans in line with the guidance when completing EHC plans and to put provision in place without delay.

Case Ref: 19 017 349 Category: Adult care services Sub Category: Direct payments

• Remind staff about the importance of obtaining signatures on agreements and recording when officers have given important information leaflets;
• Remind staff to be clear about their role and responsibilities, in particular where there are third parties involved;
• Review information that is provided, in particular, what to do in the case of back dated payments so that recipients are clear about how they should be used