Case Ref: 24 005 127 Category: Adult care services Sub Category: Safeguarding

• The Council will issue a staff briefing to remind Council and Hallam24 Healthcare staff, where relevant, of the importance of:•reassessing and completing reviews of care plans in a timely manner;•following care plans; and•raising concerns about care plan tasks when necessary to avoid tasks being uncompleted.This will help to ensure all care needs of service users are met and reviewed in a timely manner, without delay.
• The Council will provide staff training about good communication when making and communicating decisions to service users. This will help to ensure clarity and avoid confusion when the Council is making and communicating decisions to service users.

Case Ref: 24 005 015 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council will remind all waste management staff, including managers, what its waste management policy is. Specifically, that its policy says supported living waste is classed as domestic waste and is therefore eligible for free domestic waste collections.

Case Ref: 24 002 326 Category: Benefits and tax Sub Category: Council tax support

• The Council agree to review its process, including any standard or template letters, for responding to council tax reductions reviews to ensure it informs people of their rights to appeal relevant decisions to the Valuation Tribunal.

Case Ref: 23 021 148 Category: Education Sub Category: Special educational needs

• Provide a copy of the EOTAS policy to evidence it is acting following the fault identified in this case.

Case Ref: 23 017 818 Category: Education Sub Category: Alternative provision

• The Council has agreed to provide the Ombudsman with evidence it has reminded education staff that the Council should consider its section19 duty to pupils from the fifteenth day of absence from school and clearly record its decision making at that time.

Case Ref: 23 015 273 Category: Adult care services Sub Category: Assessment and care plan

• By training or other means remind relevant staff of the importance of adhering to the Council’s complaint policy times.

Case Ref: 23 007 943 Category: Adult care services Sub Category: Transport

• The Council has agreed that it will review its Blue Badge Scheme policy to ensure it complies with national guidance.

Case Ref: 23 004 844 Category: Education Sub Category: Special educational needs

• The Council has agreed to review how it commissions its speech and language therapy to ensure it can secure this type of therapy when it is a requirement of young people's Education Health and Care Plans.
• The Council has agreed to remind its Special Educational Needs and Disabilities staff that the Council's duty to secure the provision in Section F of Education Health and Care Plans is non-delegable.

Case Ref: 23 004 629 Category: Adult care services Sub Category: Residential care

• The Council has agreed to work with Valley Wood care home to identify the action it needs to take to ensure:a) it does not overlook the need to prompt people to take fortified drinks and documents this properly;b) its staff have access to people’s care plans and follow them when delivering care; andc) care records are not misplaced after someone has left the care home.

Case Ref: 23 001 080 Category: Education Sub Category: Special educational needs

• The Council will send written reminders to relevant staff of its responsibilities under Section 19 of the Education Act 1996 when it is made aware a child is attending school part-time, or needs a special school placement. This should cover what the Council should consider when assessing the suitability of education and how it will provide, or work towards, a full-time education in such circumstances.