There are 5 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Sheffield City Council (23 004 185)
Statement Upheld Trees 23-Jul-2023
Summary: We will not investigate this complaint about the Council’s refusal to cut back branches from a tree on the highway which overhangs her property. We could not add to the Council’s investigation. Nor would further investigation lead to a different outcome. The Council has apologised for initially giving the complainant the wrong information. This is a suitable remedy to this part of the complaint.
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Sheffield City Council (23 003 453)
Statement Upheld Street furniture and lighting 29-Aug-2023
Summary: There was fault by the Council in its measurement of light levels. Either it measured light at the wrong property or it made an error in one of the complaint responses by referring to the wrong house number. Either way, this was fault causing avoidable confusion about whether the measurements were from the right property. The Council has already taken appropriate action to remedy the injustice by retaking measurements and undertaking repairs to the lamp’s shield.
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Sheffield City Council (22 017 244)
Statement Upheld Special educational needs 03-Sep-2023
Summary: Miss D complains the Council delayed issuing her son’s final EHC plan. We found fault. The Council has already apologised for the delay, which remedies the injustice caused.
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Sheffield City Council (23 005 429)
Statement Upheld School transport 08-Feb-2024
Summary: Ms F complained on behalf of her grandson that the Council failed to plan his transition from children’s to adults’ services, causing delay in assessment and failure to provide a taxi to school. There was fault in transition planning but this did not cause injustice. The Council failed to book school transport for three days but has now funded this, which remedies the injustice caused.
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Sheffield City Council (22 017 259)
Statement Upheld Allocations 26-Mar-2024
Summary: We will not investigate Ms X’s complaint about the priority the Council awarded on its housing register because the Council has taken appropriate action to remedy any injustice caused.