Scarborough Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
100% Complaints upheld by Scarborough Borough Council
100% of complaints we investigated were upheld.
This compares to an average of n/a in similar authorities.
3 upheld decisions
View upheld decisionsStatistics are based on a total of 3 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Scarborough Borough Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of n/a in similar authorities.
Statistics are based on a total of 2 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Scarborough Borough Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of n/a in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 3 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Scarborough Borough Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 22 015 519
Category: Planning
Sub Category: Planning applications
- The Council has agreed to add a note to its website, to clarify the intent behind its supplementary planning document on affordable housing.
Case reference: 22 014 408
Category: Other Categories
Sub Category: Leisure and culture
- The Council will remind staff they must carry out Equality Impact Assessments without delay.
- The Council will carry out a survey of users of its local train service. It will use the results of that survey to complete its Equality Impact Assessment. The Council will send the Ombudsman a copy of the assessment.
Case reference: 20 006 983
Category: Housing
Sub Category: Private housing
- The Council will review its homelessness assessment procedure to ensure people are told in writing if they are assessed as ineligible for support under The Homelessness Reduction Act 2017.
- The Council will review its corporate complaint procedure to ensure the Council responds to complainants when their MP has made a complaint on their behalf.
- The Council will issue guidance to the complaints department to remind staff of the importance of meeting the timescales set out in the Council’s corporate complaint procedure.
Last updated: 4 April 2015