Salford City Council (22 014 120)

Statement Upheld Alternative provision 01-May-2023

Summary: Mrs B complains the Council did not deal with her daughter C’s education properly. The Council did not consider the provision of alternative education properly. C missed educational provision. The Council has agreed to apologise, pay Mrs B £2000 and provide guidance to staff.

Salford City Council (22 012 559)

Statement Upheld Special educational needs 19-Jul-2023

Summary: Miss X complains the council failed in its duty to provide alternative provision to her son Y. We have concluded our investigation having made a finding of fault by the Council. I found the Council failed to provide sufficient alternative provision to Y when he was not attending School A between January 2022 to March 2022. This caused an injustice to Y, and I have proposed recommendations to the Council.

Salford City Council (22 015 458)

Statement Upheld Homelessness 02-Aug-2023

Summary: Ms X complained about the Council’s actions regarding her homelessness application. She complained the Council did not properly consider her request on medical grounds for an additional bedroom, delayed responding to her complaint, did not respond to her request for an additional bedroom, and initially suspended her application to join its choice-based lettings scheme. We found fault by the Council and the Council has agreed a remedy to address the injustice identified.

Salford City Council (22 012 611)

Statement Upheld Child protection 04-Sep-2023

Summary: Mrs X complains the Council failed to correctly follow child protection procedures, providing inaccurate and unverified information to the Initial Child Protection Conference. She also says the Council did not properly investigate allegations from family members. We have found the Council at fault for the delay in completing the statutory children’s complaints procedure. We have also found the Council acted with fault by not fully addressing the avoidable distress and uncertainty its actions caused Mrs X. We have made recommendations to remedy the injustice caused.

Salford City Council (22 015 574)

Statement Upheld Special educational needs 02-Oct-2023

Summary: Miss X complained about the way the Council handled her son’s special educational needs, including providing all the provision set out in his Education, Health and Care plan. Miss X said the missed provision had an impact on her son, and it caused her unnecessary distress and frustration. We find the Council at fault and this caused injustice. The Council has agreed to apologise.

Salford City Council (22 015 479)

Statement Upheld Alternative provision 08-Oct-2023

Summary: Ms X complains about the Council’s failure to provide adequate education to her child, Y, since they were admitted to hospital and unable to attend school fulltime. The Council failed to ensure Y received suitable alternative education provision since the end of June 2022. The Council has agreed to apologise, make payments to Ms X for distress and Y for missed education, and assess whether it still owes an alternative provision duty to Y. The Council will also review its procedures and provide further guidance or training to relevant staff.

Salford City Council (23 006 567)

Statement Upheld Council tax 01-Nov-2023

Summary: Mr X complained the Council wrongly issued him a council tax bill and delayed responding to his complaint. The Council is at fault for not checking details before issuing Mr X with a large council tax bill.

Salford City Council (23 012 360)

Statement Upheld Council tax 13-Dec-2023

Summary: We will not investigate this complaint about payments of Council tax as the matter has been remedied.

Salford City Council (23 013 933)

Statement Upheld Friends and family carers 11-Jan-2024

Summary: The Council failed to complete the actions agreed following an earlier Ombudsman investigation within the agreed timescales.

Salford City Council (22 017 500)

Statement Upheld Special educational needs 26-Jan-2024

Summary: Mrs B, complained the Council did not secure suitable education or education, health, and care provision for her son. Mrs B says because of this, her son did not take any exams and did not gain any qualifications. We found fault with the Council for failing to secure the speech and language provision in her son’s education, health, and care plan. Because of this fault, Mrs B’s son missed provision. The Council will apologise to Mrs B and her son for this fault and backdate his personal budget to make up the missed speech and language therapy.