Case Ref: 20 004 002 Category: Children's care services Sub Category: Child protection

• Within three months of our final decision, the Council will review its approach to dealing with statutory children's services complaints, ensure its approach is in accordance with the relevant law and guidance, and provide documentary evidence of this to the Ombudsman.

Case Ref: 20 002 541 Category: Adult care services Sub Category: Domiciliary care

• Remind relevant staff of the importance of contemporaneous record keeping, and to return telephone calls when necessary. The Council will include record keeping on its 2021 training plan, and complete an audit of case files to monitor the quality of record keeping.

Case Ref: 19 020 355 Category: Education Sub Category: Alternative provision

• Amend its medical tuition policy to ensure it allows evidence to be considered from a range of medical professionals and others, in line with the Guidance.
• Review the children of compulsory school age in its area who are currently not attending school for reasons other than exclusion and illness. Consider whether they are receiving a suitable education, if not put suitable provision in place.
• Review its commissioning arrangements to ensure there are appropriate services in place to meet the needs of pupils who cannot attend school for reasons other than illness. Provide a report to the Ombudsman setting out the actions the Council has taken to prevent a recurrence of the faults identified.

Case Ref: 19 012 289 Category: Adult care services Sub Category: Safeguarding

• The Council has agreed to review the procedure through which it ensures there will not be a potential conflict of interest with regards to the safeguarding investigator it appoints to investigate an alert. It will also review the way it deals with interviewing alleged abusers when the police are leading the investigation.

Case Ref: 19 009 029 Category: Transport and highways Sub Category: Parking and other penalties

• Review how it handles complaints about enforcement agents so that it retains overall responsibility.This should include consideration of whether and when the Council shouldintervene.
• Ensurerelevant staff understand that the Council retains responsibility for the actionsof the Enforcement Company and the Agents themselves.