Poole Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
80% Complaints upheld by Poole Borough Council
80% of complaints we investigated were upheld.
This compares to an average of 55% in similar authorities.
12 upheld decisions
View upheld decisionsStatistics are based on a total of 15 investigations for the period between 1 April 2018 to 31 March 2019
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Poole Borough Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 100% in similar authorities.
Statistics are based on a total of 10 compliance outcomes for the period between 1 April 2018 to 31 March 2019
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Satisfactory remedies provided by the Council
8% Complaints with satisfactory remedy provided by Poole Borough Council
In 8% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 11% in similar authorities.
1 satisfactory remedy decision
Statistics are based on a total of 12 upheld decisions for the period between 1 April 2018 to 31 March 2019
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Poole Borough Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Last updated: 4 April 2015