Nottingham City Council (22 009 646)

Statement Upheld Homelessness 17-Apr-2023

Summary: The Council was at fault for the way it ended Mr X’s accommodation. It did not give him the opportunity to respond to allegations made against him before it decided to end his accommodation. The Council agreed to apologise to Mr X and make a payment to him for the uncertainty caused.

Nottingham City Council (22 013 083)

Statement Upheld Homelessness 07-Jun-2023

Summary: The Council’s failure to provide Miss X with interim accommodation, issue written decisions with review rights on her homeless application and her application to the housing register, and delay responding to her complaints were fault. Miss X was at risk of domestic abuse and the Council’s fault caused her avoidable frustration and distress. The Council has agreed to apologise, make a payment to Miss X, and act to improve its services.

Nottingham City Council (22 003 583)

Statement Upheld Antisocial behaviour 19-Jun-2023

Summary:Miss X was a tenant in a property managed by Nottingham City Homes (NCH), an organisation set up to manage Nottingham City Council’s housing stock. She complained about the way NCH, acting on behalf of the Council:

Nottingham City Council (23 001 284)

Statement Upheld Homelessness 07-Sep-2023

Summary: Mr E complained about the Council’s conduct when he asked for help with his housing. He says the Council officer was unprofessional, contacted his mother without his consent and accused him of lying. We find the Council was at fault for how it handled Mr E’s homelessness application. The Council has agreed to our recommendations to address the injustice caused by fault.

Nottingham City Council (23 006 144)

Statement Upheld Allocations 14-Sep-2023

Summary: We will not investigate this complaint about the Council’s handling of a rehousing application as the Council has admitted fault and agreed to reassess the application. Therefore, further investigation is unlikely to lead to a different outcome.

Nottingham City Council (23 004 230)

Statement Upheld Charging 18-Oct-2023

Summary: There was a delay before the Council informed Miss X of charges for care, after she had said clearly she could not afford to pay. Miss X cancelled the care package immediately she found out about the charges. The Council agrees to acknowledge the delay by waiving the charges.

Nottingham City Council (22 017 851)

Statement Upheld Homelessness 31-Oct-2023

Summary: Ms X complained about the way the Council handled her homeless application. We found there were failings in the process including that Ms X and her family had to live in hotels for three weeks longer than the law allows. In recognition of the injustice caused, the Council has agreed to apologise to Ms X and make a payment to her.

Nottingham City Council (23 003 503)

Statement Upheld School transport 13-Dec-2023

Summary: There was fault in the way the Council considered an application for free home to school transport. This caused inconvenience and distress to Ms X. Other parents who have been asked to accompany their child to a school beyond statutory walking distance may also be affected. The Council has now made an offer of transport to Ms X. It will also apologise, make financial payments for the impact when transport was not in place, and make service improvements.

Nottingham City Council (22 008 832)

Statement Upheld Child protection 04-Mar-2024

Summary: The Council was at fault for its failure to deal properly with safeguarding concerns about Mr B’s children. It has already apologised to Mr B and made improvements to its service. It has now also agreed to make symbolic payments to Mr B and his children to recognise their injustice.

Nottingham City Council (23 007 792)

Statement Upheld Homelessness 18-Mar-2024

Summary: Ms X complained that the Council failed to make sure the managing agent of her temporary accommodation provided a satisfactory repairs service. She said there was an unreasonable delay in replacing external doors which were not waterproof resulting in damp and mould and a delay in resolving issues concerning access to the property. We found the agency failed to complete the repairs in accordance with its service level agreement. In recognition of the injustice caused, the Council has agreed to apologise to Ms X and make a payment to her.