Case Ref: 20 001 018 Category: Adult care services Sub Category: Other

• Remind staff about the importance of recording decisions regarding who to speak to during best interest decisions. Clear records of reasons not to contact a particular person should be kept.

Case Ref: 19 020 306 Category: Adult care services Sub Category: Assessment and care plan

• T

Case Ref: 19 018 824 Category: Adult care services Sub Category: Residential care

• The Council will liaise with the care home to discuss how it acts on the knowledge in its risk assessments and how it responds to emergency incidents.
• The Council will review its response to safeguarding alerts in the light of this complaint.

Case Ref: 19 015 333 Category: Adult care services Sub Category: Charging

• The Council should ensure the relevant staff are aware they can only consider service user's benefits for periods of care when the service user is in receipt of those benefits.

Case Ref: 19 014 526 Category: Adult care services Sub Category: Safeguarding

• The Council will review its processes to ensure it finalises its safeguarding enquiries within a reasonable time and keeps families updated, particularly in those cases where it is taking action with other agencies to achieve wider improvements in care homes under its collective care process.

Case Ref: 19 012 596 Category: Adult care services Sub Category: Direct payments

• Remind relevant staff of the circumstances when consultation is needed. Consider re-wording the charging policy so that it is clear what the MIG is.

Case Ref: 19 007 273 Category: Adult care services Sub Category: Charging

• The Council has agreed to review its procedures to ensure it records when service users are given a copy of the assessments and care plans and to ensure service users, or their representatives, sign a copy of the needs assessment and support plans.