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Service Improvements for North Yorkshire County Council

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Case Ref: 20 001 018 Category: Adult care services Sub Category: Other
- Remind staff about the importance of recording decisions regarding who to speak to during best interest decisions. Clear records of reasons not to contact a particular person should be kept.
Case Ref: 19 018 824 Category: Adult care services Sub Category: Residential care
- The Council will liaise with the care home to discuss how it acts on the knowledge in its risk assessments and how it responds to emergency incidents.
- The Council will review its response to safeguarding alerts in the light of this complaint.

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