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Public reports for Luton Borough Council

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Luton told to fix benefits backlog by Ombudsman

Luton Borough Council is improving the way it administers benefits appeals after the Local Government and Social Care Ombudsman found it had a backlog of cases dating back five years.
Council did not do enough to help woman abused by neighbour

A Luton woman was verbally abused and harassed by her neighbours – and her local council did not do enough when she called on it to help, the Local Government and Social Care Ombudsman has found.
Luton to review some of its special educational needs services following Ombudsman’s investigation

Luton Borough Council has agreed to create a detailed action plan to improve some of its services for children with special educational needs after the Local Government and Social Care Ombudsman uncovered significant concerns during a recent investigation.

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