Luton Borough Council (23 003 769)

Statement Upheld Highway repair and maintenance 26-Jun-2023

Summary: We will not investigate this complaint about highway maintenance because we are satisfied with the actions already taken by the Council.

Luton Borough Council (23 010 964)

Statement Upheld Safeguarding 14-Nov-2023

Summary: We will not investigate this complaint about the Council’s safeguarding investigation into the care the late Mr B received from his Care Provider. This is because further investigation could not add to the Council’s responses or provide Mrs C with a different outcome. We could not now provide a remedy for any injustice caused to Mr B because he is deceased.

Luton Borough Council (23 008 215)

Statement Upheld Planning applications 09-Jan-2024

Summary: Mr X complains the Council was at fault for wrongly telling him he needed to create a parking area at his property before making a dropped kerb application. And it failed to advise he needed planning permission causing distress and financial loss. We have found no evidence of fault by the Council that it advised Mr X to build a parking area at his property before applying for a dropped kerb and receiving approval. But we found fault as the Council failed to ensure its contractor was aware of Mr X’s need to apply for planning permission. This led to confusion and uncertainty for Mr X. The Council has offered a suitable remedy payment to Mr X, so we have completed our investigation.