There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
-
London Borough of Richmond upon Thames (22 013 221)
Statement Upheld Other 24-Sep-2023
Summary: Mr F complains the Council has not refunded top-up fees charged by nurseries where his son, B, received the Free Early Education Entitlement (FEEE). The Council has taken action to ensure a nursery’s charges comply with Government guidance and offered Mr F a symbolic payment to recognise delay in its response. This is a satisfactory outcome.
-
London Borough of Richmond upon Thames (23 007 219)
Statement Upheld Parking and other penalties 26-Sep-2023
Summary: We will not investigate Mr X’s complaint about the Council’s handling of parking on his street. This is because the Council has accepted some fault and taken action to correct the parking issues, and we would not add value by investigating.
-
London Borough of Richmond upon Thames (23 005 630)
Statement Upheld Homelessness 14-Nov-2023
Summary: We will not investigate this complaint about housing support. That is because the Council has accepted there were fault in assessing a housing register application and offered a remedy in line with our guidance. It was reasonable for the complainant to appeal to County Court if they were unhappy with the Council’s final offer of accommodation.