London Borough of Redbridge (22 008 435)

Statement Upheld Charging 27-Jun-2023

Summary: There was no fault in the way the Council decided to offer Mr E temporary care at a care home or its attempts to find extra care housing for Mr E. The Council should have informed the family sooner that the care home placement had become permanent but this would not have made a difference to the outcome. There was no fault in the Council’s communications with the family, except that there was no record that the Council told the family what the care home’s rate was during an initial conversation. The Council has agreed to reduce the outstanding debt by the equivalent of two weeks’ contribution.

London Borough of Redbridge (23 008 268)

Statement Upheld Other 10-Oct-2023

Summary: We will not investigate this complaint about the way the Council has responded to reports of dog fouling. This is because further investigation would not lead to a different outcome.

London Borough of Redbridge (23 011 415)

Statement Upheld Other 21-Nov-2023

Summary: We will not investigate this complaint about the Council’s failure to ensure all key delegated decisions taken by officers are uploaded to its website. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We do not consider further investigation will lead to a different outcome.

London Borough of Redbridge (23 016 333)

Statement Upheld Public transport 15-Feb-2024

Summary: We will not investigate this complaint about problems the complainant encountered during a coach trip. This is because the Council has provided a satisfactory remedy.