Child left in pain for years because of council delays

A young person spent three years in unnecessary pain because delays by Lambeth council meant they could not have a crucial operation, a Local Government and Social Care Ombudsman investigation has found.

Councils need to check how they help people with hidden disabilities

Councils are being urged to check their procedures to avoid disadvantaging people with ‘hidden disabilities’ following the publication of three separate investigation reports into London councils by the Local Government and Social Care Ombudsman.

More than 6,000 noise nuisance complaints not investigated by London council

Lambeth council has agreed to look into long-standing noise nuisance issues after officers admitted, during a Local Government and Social Care Ombudsman investigation, it had turned down more than 6,300 complaints.

Woman left in unsuitable temporary accommodation for too long by London council

Council delays left a woman fleeing domestic violence with her autistic child in unsuitable bed and breakfast accommodation for nearly two years, the Local Government and Social Care Ombudsman has found.

Don’t miss out on chance to learn from complaints, Ombudsman urges

Councils should view complaints as an opportunity to improve services, the Local Government Ombudsman (LGO) has recommended.

Admissions authorities reminded about proper vacancy process

Admissions authorities across England are being urged to remind their schools about the proper process for filling places following a complaint to the Local Government Ombudsman (LGO).