There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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London Borough of Lambeth (22 005 457)
Statement Upheld Council tax 10-May-2023
Summary: We will not investigate this complaint about the Council because it is unlikely further investigation would lead to a different outcome and we are satisfied with the actions the Council has taken.
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London Borough of Lambeth (23 007 725)
Statement Upheld Other 23-Feb-2024
Summary: We uphold complaints made on behalf of ‘Ms D’ and ‘Ms E’ that the Council inappropriately rejected their complaints made about children services because it said they made those complaints too late. Fault in those decisions caused Ms D and Ms E injustice as it denied them access to the complaint procedure and caused them unnecessary frustration, time and trouble. During our investigations the Council took action that we consider remedied this injustice. So, we have completed our investigations.
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London Borough of Lambeth (23 007 726)
Statement Upheld Looked after children 23-Feb-2024
Summary: We uphold complaints made on behalf of ‘Ms D’ and ‘Ms E’ that the Council inappropriately rejected their complaints made about children services because it said they made those complaints too late. Fault in those decisions caused Ms D and Ms E injustice as it denied them access to the complaint procedure and caused them unnecessary frustration, time and trouble. During our investigations the Council took action that we consider remedied this injustice. So, we have completed our investigations.