Case Ref: 19 019 179 Category: Housing Sub Category: Homelessness

• The Council has agreed to remind relevant staff of its duties under the Homeless Reduction Act 2017 and provide any necessary training to new staff.
• The Council has agreed to review its policy for when to make an offer of interim accommodation to ensure it is in line with law and guidance.
• The Council has agreed to review all its current cases where its practice of requiring applicants to wait for a possession order and bailiff warrant might result in similar fault causing injustice and take suitablesteps to remedy any cases it finds.

Case Ref: 19 018 941 Category: Adult care services Sub Category: Charging

• Council will review its definition of intermediate care to ensure its action comply with its criteria.

Case Ref: 19 014 128 Category: Planning Sub Category: Enforcement

• The Council agreed to review why the delay happened and act to ensure this is not repeated in the future.
• The Council agreed to act to ensure a strategy for approaching this site is created, setting out an action plan for how to deal with ongoing breaches at this site, including timeframes for action and clarity about who has overall responsibility for pursuing/running the case.
• The Council agreed to remind officers of the need to provide updates to complainants about progress on their reports.