London Borough of Islington (22 012 790)

Statement Upheld Antisocial behaviour 27-Apr-2023

Summary: Ms C complained the Council failed to take sufficient action to help tackle disturbance caused by a neighbour, who is the neighbour’s housing provider. We upheld the complaint, finding the Council missed opportunities to address this matter when it alerted to Ms C’s reports in 2019 and 2021. This caused Ms C distress. The Council accepts this finding. It has agreed action to remedy Ms C’s injustice, set out at the end of this statement.

London Borough of Islington (22 011 790)

Statement Upheld Assessment and care plan 14-May-2023

Summary: Mr X complains the Council failed to provide him with refresher mobility training when he asked for it in September 2022. Based on the evidence seen so far, despite identifying eligible care needs, the Council failed to produce a care and support plan for Mr X explaining how it would meet them. This has left him without the support he needs. The Council needs to apologise, produce a care and support plan and make a symbolic payment to him.

London Borough of Islington (23 001 148)

Statement Upheld Allocations 05-Jun-2023

Summary: We will not investigate this complaint about a housing offer which was made in error then withdrawn. This is because the Council has provided a fair remedy.

London Borough of Islington (22 001 964)

Statement Upheld Housing benefit and council tax benefit 21-Jun-2023

Summary: Miss X complains the Council gave the wrong advice about housing benefit on two homes and did not advise her to claim Universal Credit. She now has rent arrears. The Council has agreed our recommendation for an improved remedy.

London Borough of Islington (22 010 343)

Statement Upheld Special educational needs 06-Jul-2023

Summary: Mr X complained that the Council failed to provide the provision set out in his son’s education, health and care plan. We found the Council was at fault in failing to provide one-to-one support between 15 March and 10 May 2021. However, this did not cause an injustice because the child moved to a special school on 15 March 2021 and the Tribunal later found he did not need 1:1 support at the special school. We find the Council provided the remaining provision set out in the plan.

London Borough of Islington (22 017 975)

Statement Upheld School transport 17-Jul-2023

Summary: Mr X complained that the Council refused his application for a personal travel budget in April 2021 and that, although it granted his second application in November 2022, it refused to backdate payment to the date of his first application. We have not investigated Mr X’s complaint about his first application because he could have exercised his right of appeal against the Council’s decision. We found the Council was at fault in failing to offer Mr X a right of appeal against its decision not to backdate payment. In recognition of the injustice caused by this, the Council has agreed to apologise to Mr X and review its decision not to backdate his travel expense payments.

London Borough of Islington (23 001 679)

Statement Upheld Transport 25-Jul-2023

Summary: The Council failed to properly consider Mr X’s medical conditions when assessing his renewal application for a blue badge. It also failed to undertake a mobility assessment.

London Borough of Islington (22 018 100)

Statement Upheld Other 31-Jul-2023

Summary: Mr D complained the Council delayed paying his mother in her role as a shared lives carer. We find the Council was at fault for its delay in paying Mr D’s mother. The Council has agreed to our recommendations to address the injustice caused by fault.

London Borough of Islington (23 002 005)

Statement Upheld Disabled children 10-Aug-2023

Summary: Mrs X complained the Council did not properly consider her blue badge application for her daughter. We do not find the Council at fault with how it decided to decline her application. There was fault with some delay in responding to her review request. The Council has already apologised for this. This is a sufficient remedy for the injustice.

London Borough of Islington (22 017 597)

Statement Upheld Charging 30-Aug-2023

Summary: Ms X complains on behalf of her cousin, Mr Y that the Council failed to provide a breakdown of outstanding charges for his care. We have found fault by the Council in the way it responded to Ms X’s request for information about the charges. We have also found fault with the Council’s complaint handling. The Council has agreed to apologise, review Mr Y’s support package, make a symbolic payment and service improvements to remedy the injustice caused.