Case Ref: 19 012 984 Category: Housing Sub Category: Allocations

• The Council will review its case management systems to ensure it is clearly recorded whether an individual is eligible for support under the Homeless Reduction Act 2017, remind staff of their duties to assess the suitability of interim accommodation for everyone in the household, and review its procedure for record keeping to ensure details are kept of its decision making.

Case Ref: 19 012 157 Category: Education Sub Category: Special educational needs

• The Council has agreed to provide reminders/training to ensure that staff understand the statutory timeframes for EHC assessments and plan development. Particularly, the timeframes to be met when carrying out assessments ordered by tribunals.

Case Ref: 19 011 825 Category: Transport and highways Sub Category: Parking and other penalties

• The Council should: a) Review what happened in this case, in particular in terms of why the Council’s systems were not updated when in October 2018, it was clear the apparent ‘chargeback’ had not occurred. Once the Council has identified what happened to cause this error, complete an audit of other similar cases and provide suitable remedies where appropriate. Provide a summary of any findings to the Ombudsman.
• b) Review the Council’s system checks for progressing a case to enforcement to ensure that a case is not progressed before any issues raised have been addressed.

Case Ref: 19 004 895 Category: Housing Sub Category: Homelessness

• Consider the steps it can take to ensure the Council meets its statutory duty to provide suitable temporary accommodation.
• Review its process for dealing with repairs in private rented temporary accommodation to ensure the repairs are carried out and the delays experienced by Miss X are avoided.

Case Ref: 18 019 846 Category: Education Sub Category: School transport

• The Council should review the way it considers applications for assistance with transport to school and appeals. It should ensure it takes account ofgovernment and its own guidance when considering appeals in the future.