London Borough of Enfield (23 002 550)

Statement Upheld Allocations 20-Jun-2023

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s housing needs. He complains the Council placed him in unsuitable temporary accommodation for two years, failed to repair the disrepair in the property, and that his social workers did not provide adequate support. This is because an investigation would not lead to a different outcome as the Council has made an appropriate offer to remedy the injustice caused by the faults accepted.

London Borough of Enfield (23 001 383)

Statement Upheld Other 10-Oct-2023

Summary: There was no fault in how bailiffs acting on behalf of the Council conducted the removal and sale of Miss B’s car. And, although the Council was at fault for a late complaint response from the bailiffs, Miss B’s injustice has already been remedied with an apology.