London Borough of Ealing (22 017 276)

Statement Upheld Parking and other penalties 12-Apr-2023

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her representations against a penalty charge notice. This is because the Council has agreed to accept payment at the discounted rate of £65 and this provides a suitable remedy for Miss X's claimed injustice.

London Borough of Ealing (23 002 006)

Statement Upheld Parking and other penalties 04-Jun-2023

Summary: We will not investigate Mr X’s complaint that the Council has wrongly enforced a restriction on the use of a road by motor vehicles. This is because the Council has provided a suitable remedy for the issue and it is unlikely we could achieve anything more. Mr X’s allegations of criminal behaviour and civil liability for damages caused by the Council’s actions are more appropriate for consideration by the police and the courts.

London Borough of Ealing (23 001 525)

Statement Upheld Council tax 06-Jun-2023

Summary: We will not investigate this complaint about the Council incorrectly taking enforcement action to recover council tax. That is because we are satisfied with the action the Council has taken to resolve the fault and remedy the injustice caused.

London Borough of Ealing (22 011 428)

Statement Upheld Allocations 15-Aug-2023

Summary: Mrs X complained that the Council did not respond to forms she submitted, and failed to increase her priority on the housing register, when she reported anti-social behaviour and threats from a neighbour. Mrs X said her family was forced to flee their temporary accommodation and missed out on the chance of being offered permanent social housing. We find the Council at fault for failing to send two decision letters. This denied Mrs X her right of appeal. We are satisfied the Council has already apologised.

London Borough of Ealing (23 006 046)

Statement Upheld Council tax 22-Aug-2023

Summary: We will not investigate this complaint about Council tax as the matter has been remedied.

London Borough of Ealing (23 008 091)

Statement Upheld Homelessness 11-Jan-2024

Summary: We will not investigate this complaint about Council’s unreasonable delay in refunding a credit on a man’s temporary accommodation rent account. This is because the Council has already offered a suitable remedy for the complaint.

London Borough of Ealing (23 018 228)

Statement Upheld Council tax 20-Mar-2024

Summary: We will not investigate this complaint about Council tax billing as the matter has been remedied.