Croydon woman’s back broken by home-help device when council withdrew care funding

A Croydon woman fractured her spine using a bed turning aid the NHS installed. The council thought this could replace paid care workers for overnight care, the Local Government and Social Care Ombudsman has found.

Child at risk of gang violence because of council failings

A four-year-old child was placed at risk of gang violence because Croydon council did not do enough to check on them and their mother when their uncle was released from prison and allowed to live with them, the Local Government and Social Care Ombudsman has found.

Croydon council fails to provide respite for disabled teen’s mum

The Local Government and Social Care Ombudsman has criticised London Borough of Croydon for failing to provide respite care for the mother of a disabled teenager because it would cost too much.

Vulnerable South London woman failed by organisations that should have helped

A vulnerable young woman trying to overcome severe mental health problems has been put at significant risk of self-harm, after the organisations which should have looked after her failed multiple times to provide specialist aftercare services.

Croydon council to review how it looks after overcrowded families following Ombudsman report

London Borough of Croydon has agreed to review its services to homeless families in temporary accommodation, after a mother had her complaint upheld by the Local Government and Social Care Ombudsman.

Council’s failure to pay agreed grant leaves family living on building site

A Croydon family was left to live on a building site for nearly two years after their local council failed to pay an agreed grant on time, the Local Government and Social Care Ombudsman has found.

Croydon man not supported properly when he moved to new home

London Borough of Croydon did not do enough to support a man with Autism, and his mother who looked after him, an investigation by the Local Government and Social Care Ombudsman has found.

Councils urged to learn from Ombudsman investigation into child abuse complaint

The Local Government and Social Care Ombudsman is urging councils to place children at the centre of decision making in cross border child protection cases, after a suicidal teenager was left without appropriate support when she reported serious sexual abuse.

Council ignores medical evidence when deciding man’s housing application

Croydon council failed to take into account a man’s life-threatening health conditions – despite receiving letters from his specialists – when it decided the type of homes he could apply for, the Local Government and Social Care Ombudsman has found.

London council leaves family in limbo without appropriate support

A young woman with life-limiting conditions has been unable to take part in some of her favourite activities for more than a year because London Borough of Croydon failed to support her and her father properly, the Local Government and Social Care Ombudsman has said.

Grandmother left without respite for two years by London Borough of Croydon

A grandmother who was ‘stretched beyond maximum capacity’ after Croydon Children’s Services left her to look after her disabled grandson for two years without any respite, has had her complaints upheld by the Local Government and Social Care Ombudsman.