London Borough of Croydon (23 013 103)

Statement Upheld Child protection 05-Jan-2024

Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to investigate her safeguarding concerns about her son’s school. This is because there is not enough evidence of fault affecting the Council’s decision. We cannot investigate any complaint about the school’s handling of the matter or the actions of school staff as we are barred by law from doing so. The Council acknowledges it delayed in notifying Mrs X of its decision to refuse her application for a personal budget and in responding to her Stage 1 complaint but its offer to pay her £400 provides a suitable remedy for the issue.