There are 5 results (please note that to maintain confidentiality, we do not publish all our decisions)
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London Borough of Bromley (23 000 106)
Statement Upheld Council tax 03-Jul-2023
Summary: Miss B complained about the Council’s decision to charge her the empty property premium for a property she owns. She says the Council removed the premium, and then reversed its decision a week later. She also says the Council refused to investigate a missing payment. The Council was at fault for wrongly advising Miss B it had removed the premium. The Council apologised to Miss B for the inconvenience caused. This is a suitable remedy for the injustice caused by fault.
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London Borough of Bromley (23 005 250)
Statement Upheld Special educational needs 10-Aug-2023
Summary: We will not investigate this complaint that the Council has failed to secure Speech and Language Therapy for the complainant’s son, and delayed amending his Education Health and Care Plan. This is because investigation would not achieve anything significant in addition to the remedy the Council has already offered.
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London Borough of Bromley (23 005 338)
Statement Upheld Child protection 11-Oct-2023
Summary: Mrs X complained about the Council’s action in respect of a child protection case saying this caused distress and led to the wrong decision being made. The Council accepts there were inaccuracies in the report for the case conference and has taken action to remedy this. However, we cannot say this resulted in the wrong decision being reached.
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London Borough of Bromley (23 010 852)
Statement Upheld Homelessness 04-Dec-2023
Summary: We will not investigate this complaint about homelessness support. Further investigation would not lead to a different outcome.
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London Borough of Bromley (23 004 237)
Statement Upheld Homelessness 22-Feb-2024
Summary: There was fault by the Council, because an accommodation managing agency, acting on its behalf, unlawfully evicted the complainant from her property. However, the Council has already taken positive steps to address the injustice caused by the illegal eviction. We have therefore completed our investigation.