London Borough of Barking & Dagenham (22 011 231)

Statement Upheld Homelessness 03-Apr-2023

Summary: there was fault in the way the Council considered Miss X’s request for a review of the decision not to award her additional preference on the Housing Register. There was further fault when the Council failed to consider the suitability of her temporary accommodation after Miss X and her solicitor reported the impact of damp and mould on her and her daughter’s medical conditions. These faults caused Miss X distress, uncertainty and denied her the opportunity to exercise her review rights. The Council has agreed to provide a suitable remedy.

London Borough of Barking & Dagenham (22 011 243)

Statement Upheld School transport 17-May-2023

Summary: Mrs X complained the Council wrongly refused her application for school transport to the school named in her son’s Education, Health and Care Plan. The Council failed to correctly consider the application. The Council will take action to prevent the fault reoccurring, apologise to Mrs X and make payment to recognise the frustration caused and transport costs.

London Borough of Barking & Dagenham (23 003 467)

Statement Upheld Refuse and recycling 10-Jul-2023

Summary: We will not investigate this complaint about missed recycling collections. The Council has offered a suitable remedy.

London Borough of Barking & Dagenham (22 003 018)

Statement Upheld Homelessness 08-Aug-2023

Summary: There was fault in how the Council dealt with Mr X’s housing situation. It did not address his complaints about discrimination and it did not have proper regard for its duties under the Equality Act 2010. The Councils shortcomings caused Mr X significant distress and is likely to have increased the time he spent in unsatisfactory accommodation. I have recommended the Council take action to remedy the injustice caused to Mr X and to improve its services.

London Borough of Barking & Dagenham (23 004 224)

Statement Upheld Parking and other penalties 19-Sep-2023

Summary: Mrs D says the Council failed to make checks after receiving her representations challenging a penalty charge notice (PCN). We found evidence of fault by the Council, upheld the complaint and completed the investigation. The Council has accepted fault and agreed to cancel the PCN and pay Mrs D for her time and trouble.

London Borough of Barking & Dagenham (23 009 038)

Statement Upheld Child protection 04-Oct-2023

Summary: We will not investigate Mrs X’s complaint about the Council’s failure to follow the Children Act complaints’ procedure. It has now agreed to do so.

London Borough of Barking & Dagenham (23 000 152)

Statement Upheld Safeguarding 26-Oct-2023

Summary: Mr X complained about the Council’s failure to promptly arrange a residential placement and related matters. We have found fault with some of the Council’s actions, primarily around poor communication with Mr X’s family. To remedy the distress and frustration caused by this fault, the Council has agreed to apologise, make payments to Mr X and his daughter and take action to improve its service.

London Borough of Barking & Dagenham (23 007 900)

Statement Upheld Allocations 19-Feb-2024

Summary: Ms D complains the Council failed to follow the correct process for a direct offer of housing. We have found evidence of serious and ongoing failings by the Council. We have upheld the complaint and completed the investigation if the Council agrees to pay redress and clarify its procedures.

London Borough of Barking & Dagenham (23 004 168)

Statement Upheld Allocations 20-Feb-2024

Summary: Miss C complained the Council failed to properly assess her housing priority or communicate with her properly about her housing situation. Miss C said this resulted in her living in overcrowded and unsuitable accommodation for longer than necessary and she was no longer able to care for her mother at home. We have found fault in the Council’s complaint handling but consider the apology and payment already offered provides a suitable remedy.

London Borough of Barking & Dagenham (23 015 238)

Statement Upheld Assessment and care plan 20-Feb-2024

Summary: We will not investigate this complaint about delay in confirming adult social care fees. This is because we are satisfied with the Councils actions of reducing the bill and offering a payment to apologise for the anxiety caused by the delay.