There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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London Borough of Barking & Dagenham (23 003 467)
Statement Upheld Refuse and recycling 10-Jul-2023
Summary: We will not investigate this complaint about missed recycling collections. The Council has offered a suitable remedy.
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London Borough of Barking & Dagenham (23 004 168)
Statement Upheld Allocations 20-Feb-2024
Summary: Miss C complained the Council failed to properly assess her housing priority or communicate with her properly about her housing situation. Miss C said this resulted in her living in overcrowded and unsuitable accommodation for longer than necessary and she was no longer able to care for her mother at home. We have found fault in the Council’s complaint handling but consider the apology and payment already offered provides a suitable remedy.
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London Borough of Barking & Dagenham (23 015 238)
Statement Upheld Assessment and care plan 20-Feb-2024
Summary: We will not investigate this complaint about delay in confirming adult social care fees. This is because we are satisfied with the Councils actions of reducing the bill and offering a payment to apologise for the anxiety caused by the delay.