Leeds City Council (22 004 115)

Statement Upheld Special educational needs 24-Apr-2023

Summary: Mr F complains his son, B, has been out of education for three years. The Council offered alternative schools in 2021, but appears to have ‘lost control’ of B’s education when it failed to review his Education, Health and Care (EHC) Plan in May 2021. The Council then failed to follow up the plans it made to fund support in the home. B has been without suitable education for four terms as a result.

Leeds City Council (22 015 391)

Statement Upheld Allocations 26-Apr-2023

Summary: The Council was at fault for failing to update Mrs B’s housing application in 2019 to reflect an increase in her bedroom requirements. However, this mistake would not have led to her securing a four-bedroom property earlier, and the Council has already taken suitable action to remedy her injustice.

Leeds City Council (22 013 160)

Statement Upheld Planning applications 25-May-2023

Summary: Miss B has complained of administrative failings in the way the Council considered a planning application for a major housing development near her home. The Ombudsman has found minor fault in the process, but this did not affect the Council’s decision or result in significant injustice.

Leeds City Council (22 013 817)

Statement Upheld Special educational needs 14-Jun-2023

Summary: We will not investigate this complaint about delays in the Council finding a school placement for Miss X’s son. She says her son has received no education or special educational provision since moving to the area. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the faults accepted.

Leeds City Council (22 008 515)

Statement Upheld Safeguarding 25-Jun-2023

Summary: Mrs B complains about nursing care provided to her mother Mrs C by the Nursing Home, about information the Council gave her about nursing home options, and how the Council handled a safeguarding referral. The Nursing Home has already taken some action to prevent recurrence, apologised to Mrs C and her family, and waived its fees. We found the Nursing Home did not keep detailed records about taking a urine sample, leaving Mrs B with uncertainty over what happened during this time. We also found the Council did not communicate clearly with Mrs B about safeguarding, and a delay in sending her the provider enquiry report. This meant Mrs B missed an opportunity to raise her concerns at the time. The Council and the Nursing Home have agreed to take action to address the injustice.

Leeds City Council (22 015 125)

Statement Upheld Special educational needs 28-Jun-2023

Summary: There was fault by the Council. There was delay in carrying out an Education, Health and Care plan needs assessment. A child, Y, who could not attend primary school for 18 months had almost no education during this time. Y now has a place at a new school and is accessing some therapeutic educational provision. A payment recognises the service failure and distress caused to Mrs X.

Leeds City Council (23 000 718)

Statement Upheld Special educational needs 24-Jul-2023

Summary: We have upheld this complaint because the Council failed to ensure a child had suitable full-time education for four full school terms. The Council has now agreed to resolve the complaint by offering to make a payment to remedy the injustice this caused.

Leeds City Council (22 014 514)

Statement Upheld Other 10-Aug-2023

Summary: Mrs X complained the Council’s cleaning contractor disposed of nearly all Mr Y’s furniture and personal belongings when it cleaned his house while he was in hospital. The Council was at fault for not being clear in its discussions with Mr Y or in its instructions to the contractor.

Leeds City Council (22 010 365)

Statement Upheld Assessment and care plan 28-Aug-2023

Summary: Mrs X complained about how the Council calculated her daughter’s care contributions. There was no fault with the Council’s approach other than its failure to properly communicate changes to its policy. This did not cause Mrs X or her daughter an injustice.

Leeds City Council (23 007 090)

Statement Upheld Council tax 05-Sep-2023

Summary: We will not investigate this complaint about Council tax liability and communication with the Council because there is a right of appeal to a Valuation Tribunal and the complaint has been remedied.