Leeds City Council (22 015 391)

Statement Upheld Allocations 26-Apr-2023

Summary: The Council was at fault for failing to update Mrs B’s housing application in 2019 to reflect an increase in her bedroom requirements. However, this mistake would not have led to her securing a four-bedroom property earlier, and the Council has already taken suitable action to remedy her injustice.

Leeds City Council (23 007 090)

Statement Upheld Council tax 05-Sep-2023

Summary: We will not investigate this complaint about Council tax liability and communication with the Council because there is a right of appeal to a Valuation Tribunal and the complaint has been remedied.

Leeds City Council (23 005 457)

Statement Upheld Residential care 18-Sep-2023

Summary: We will not investigate this complaint about adult social care in a residential care home, because we are satisfied with the actions the Council has taken. The Council has found the Care Provider acting on its behalf was at fault, has apologised and offered the complainant a distress payment, and has taken action to improve service. The Ombudsman would achieve nothing further.

Leeds City Council (22 015 240)

Statement Upheld Enforcement 09-Oct-2023

Summary: Mr X complained that the Council failed to properly investigate his concerns about breaches of planning permission at a neighbouring development. We found no fault in the way the Council dealt with these concerns. However, it failed to keep a note of all telephone conversations on the case record, causing uncertainty. It also failed to respond to Mr X’s queries causing uncertainty and frustration and putting him to the inconvenience of having to chase for updates. The Council has provided a satisfactory remedy for the injustice caused.

Leeds City Council (23 001 992)

Statement Upheld Noise 09-Oct-2023

Summary: The Council was not at fault for how it dealt with Mr B’s reports of noise from a neighbouring skate park. It properly considered the impact on Mr B and acted in line with relevant legislation. It was, however, at fault for a later delay in responding to Mr B’s emails. But it has already apologised for this delay, so no further action is needed.

Leeds City Council (23 006 433)

Statement Upheld Special educational needs 10-Nov-2023

Summary: Ms X complains the Council failed to review and update her Education, Health and Care (EHC) Plan for many years. She says she wanted to return to education last year but was unable to because her EHC Plan was not up to date. The Council accepts it made mistakes and has offered to provide support to allow Ms X to complete the course even though she will be over 25. This is a good outcome.

Leeds City Council (23 005 894)

Statement Upheld Safeguarding 21-Nov-2023

Summary: We will not investigate this complaint about poor residential care. The Council has completed a safeguarding investigation and made recommendations to improve practice at the Care Home. It has written to the complainant and apologised for any faults identified. We could not add to the Council’s investigation.

Leeds City Council (23 013 640)

Statement Upheld Charging 26-Jan-2024

Summary: We will not investigate this complaint about adult social care. This is because it is unlikely we would add to the Council’s investigation. The Council has accepted fault, apologised, and explained how it will improve future service. It is unlikely an Ombudsman investigation would achieve anything further.