Case Ref: 20 007 360 Category: Children's care services Sub Category: Other

• The Council agrees to remind staff dealing with children’s services complaints: •Which complaints should be considered using the statutory process. •The importance of adhering to the timeframes set out in the statutory guidance.

Case Ref: 20 005 961 Category: Planning Sub Category: Planning applications

• Remind its Compliance Team’s staff of its responsibilities to monitor and investigate breaches of planning conditions as set out in the law and its own policy.

Case Ref: 19 019 202 Category: Adult care services Sub Category: Assessment and care plan

• The Council will consider any training needs of officers completing or overseeingneeds assessments under the Care Act and ensure officers act in accordance with the Care Act.

Case Ref: 19 017 084 Category: Adult care services Sub Category: Assessment and care plan

• The Council agreed to remind staff to communicate their work demands in an appropriate manner. It also agreed to remind staff of the importance of making their intentions clear, and taking appropriate advice when considering deprivation of liberty safeguards.
• It also agreed to remind staff of the importance of making their intentions clear, and taking appropriate advice when considering deprivation of liberty safeguards.

Case Ref: 19 014 729 Category: Adult care services Sub Category: Charging

• The Council has agreed to take steps to ensure financial assessments are completed within a reasonable timeframe.

Case Ref: 19 013 110 Category: Adult care services Sub Category: Domiciliary care

• The Council has agreed to take action to ensure that where issues arise with care provision, suitable checks are made to ensure the Care Provider has adequate instructions in place.
• The Council has agreed to consider whether the Council’s arrangements with Care Providers acting on its behalf, provide adequate tools to address the failings in this case

Case Ref: 19 010 427 Category: Education Sub Category: Alternative provision

• The Council will review whether it has adequate systems and training in place around the use of part-time timetables and the commissioning of alternative provision. The Council should ensure all pupils receiving less than full-time education have personalised plans in place which are regularly reviewed. The Council should ensure officers are aware the Council must intervene where schools have not made adequate provision for a child to receive suitable full-time alternative education under s.19 Education Act 1996.

Case Ref: 18 018 267 Category: Adult care services Sub Category: Charging

• The Council will remind relevant staff of the importance of communicating changes in care packages to the finance team without delay, and consider whether other action should be taken to prevent this problem occurring in future.