Kirklees Metropolitan Borough Council (22 006 285)

Statement Upheld Special educational needs 13-Apr-2023

Summary: Mr and Mrs X complain about the Council’s handling of their child, Child Y’s Education, Health and Care Plan (EHCP) since they asked for an urgent review of this in July 2019. The Council was at fault for not providing appropriate alternative education to Child Y from October 2019 to July 2020. The Council unnecessarily delayed its review of Child Y’s EHCP which in turn delayed Mr and Mrs X’s appeal rights. The Council also took too long to respond to Mr and Mrs X’s complaints. The Council has agreed to apologise and make payments to Child Y and their parents. The Council will also review its systems for monitoring complaint response timeliness.

Kirklees Metropolitan Borough Council (22 011 614)

Statement Upheld School admissions 19-Apr-2023

Summary: Mrs C complained how the Council has considered her application for delayed entry to reception for her summer born daughter. She says the Council has failed to properly understand the guidance and has applied the wrong tests. We find fault with the Council’s decision making. The Council has agreed to our recommendations to address the injustice caused by fault.

Kirklees Metropolitan Borough Council (22 013 470)

Statement Upheld Assessment and care plan 10-May-2023

Summary: Mrs X complained that the Council has failed to provide her mother with additional care hours during the week and failed to provide a sit in service at the weekend. We find the Council was at fault for failing to complete a carer’s assessment. This caused significant stress to Mrs X. We make several recommendations to address this injustice caused by fault.

Kirklees Metropolitan Borough Council (23 003 982)

Statement Upheld Transport 22-Aug-2023

Summary: The Council failed to properly consider information relating to Mr X’s hidden disability when assessing his application for a blue badge

Kirklees Metropolitan Borough Council (23 002 340)

Statement Upheld School admissions 11-Sep-2023

Summary: Mrs X complained the Council did not conduct her son’s school admissions appeal correctly. We have found fault because the stage two part of the process misinterpreted the information Mrs X provided. To remedy the injustice caused by this fault, the Council has agreed to apologise and arrange a fresh appeal.

Kirklees Metropolitan Borough Council (23 002 994)

Statement Upheld Charging 12-Sep-2023

Summary: We will not investigate Mr X’s complaint about the Council charging his father for care. Mr X said they were told there would be no cost involved in placing his father into care. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Kirklees Metropolitan Borough Council (23 005 181)

Statement Upheld Charging 02-Nov-2023

Summary: There is evidence of failings in some areas of domiciliary care provided to Mr X. The Council acknowledged this and offered an appropriate remedy before the complaint came to this office. There is no outstanding injustice requiring a remedy from this office.

Kirklees Metropolitan Borough Council (23 001 559)

Statement Upheld Child protection 30-Nov-2023

Summary: Mr X complains about the way the Council considered his complaint under the statutory complaint procedure. He complained the Council failed to support contact arrangements with his son and said he had been victimised. We have found no fault in the way the Council considered his complaint. However, we have found there were delays in the complaint process and the Council’s review of contact arrangements. The Council has agreed to apologise, make a symbolic payment and service improvements for the injustice caused to Mr X.

Kirklees Metropolitan Borough Council (23 013 086)

Statement Upheld Council tax 20-Dec-2023

Summary: We will not investigate this complaint about the Council’s pursuit of Ms X for an unpaid council tax bill. This is because the Council has already put forward a suitable remedy in line with our approach which addresses the injustice Ms X experienced.

Kirklees Metropolitan Borough Council (23 002 450)

Statement Upheld Residential care 31-Jan-2024

Summary: Ms X complains about poor care provided to her father, Mr Y, whilst at a Council commissioned care home. We have found fault by the Council causing an injustice to Ms X. The Council has already produced an action plan to address the faults identified in this statement. The Council has agreed to apologise and make a symbolic payment for the distress caused to Ms X.