Kettering Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
100% Complaints upheld by Kettering Borough Council
100% of complaints we investigated were upheld.
This compares to an average of 51% in similar authorities.
1 upheld decision
View upheld decisionsStatistics are based on a total of 1 investigations for the period between 1 April 2021 to 31 March 2022
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Compliance with Ombudsman recommendations
No recommendations were due for compliance in this period
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Kettering Borough Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 20% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 1 upheld decisions for the period between 1 April 2021 to 31 March 2022
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Kettering Borough Council
Kettering Borough Council to review its homelessness procedures after disabled woman left in limbo
Councils in England are being urged to check their homelessness procedures are fit for purpose, after the Local Government and Social Care Ombudsman found significant fault with a Northamptonshire district council.
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 19 010 250
Category: Planning
Sub Category: Other
- The Council agreed that within 4 weeks of the date of the decision on this complaint it would review lessons learned from the complaint and remind staff of the importance of clear communications in enforcement matters.
Last updated: 4 April 2015