Case Ref: 22 013 815 Category: Education Sub Category: Special educational needs

• The Council will develop an action plan to address what appear to be systemic problems with the Council’s response to children out of education for health reasons. The Council will involve the relevant scrutiny committee to review progress and ensure that improvements are embedded.

Case Ref: 22 011 911 Category: Adult care services Sub Category: Other

• The Council agreed to carry out refresher training for staff around protection of property.
• The Council agreed to remind staff about the importance of clear communication and involving family members at relevant times regarding protection of property.

Case Ref: 22 011 633 Category: Education Sub Category: Special educational needs

• The Council has agreed to ensure the draft alternative provision policy is approved and implemented.
• The Council has agreed as part of that process, to ensure training is provided to staff on the new policy with particular emphasis on the correct application of the section 19 duty.

Case Ref: 22 011 323 Category: Education Sub Category: Special educational needs

• Consider what changes it can make to its communication process as outlined in its final complaint response and report back to the Ombudsman to what specific measures it will put in place.

Case Ref: 22 010 884 Category: Adult care services Sub Category: Charging

• Remind staff of the Council’s responsibility to consider each complaint individually and not provide standard responses.
• Provide evidence the Council has delivered the training on financial and Disability Related Expenditure assessments.

Case Ref: 22 010 831 Category: Education Sub Category: Special educational needs

• Issue written reminders to relevant staff to ensure they are aware of the Councils duties to:secure the specified special educational provision in an EHC plan for the child or young person.

Case Ref: 22 010 159 Category: Education Sub Category: Special educational needs

• The Council should develop an action plan to indicate how it intends to address ongoing delays and issues with EHCP annual reviews. This report should be taken to the relevant committee for democratic oversight and scrutiny.

Case Ref: 22 009 904 Category: Education Sub Category: Special educational needs

• To address the procedural faults identified the Council will tell us what specific action it will take to improve SEN services to parents and children.

Case Ref: 22 009 049 Category: Education Sub Category: Special educational needs

• The Council will confirm with the NHS whether it is able to put in place speech and language therapy for Mrs C’s son within the next term. If it cannot the Council should prioritise seeking an alternative provider for speech and language therapy.

Case Ref: 22 008 898 Category: Education Sub Category: Special educational needs

• Issue written reminders to relevant staff to ensure they are aware of guidance which states:Where a Council is considering ceasing to maintain a child or young person's EHC plan it must inform the child or young person’s parent that it is considering this.Councils must notify the child’s parent of its decision to maintain, amend or discontinue an EHC plan within four weeks of a review meeting.