Case Ref: 21 002 352 Category: Education Sub Category: COVID-19

• The Council will remind clerks their decision letters should be an accurate reflection of the discussion which took place during the appeal hearing.

Case Ref: 21 001 220 Category: Adult care services Sub Category: Assessment and care plan

• The Council agreed to review the training it provides to social workers about direct payments to ensure they understand the Council's procedures and know how to properly make requests for direct payments.

Case Ref: 21 001 093 Category: Adult care services Sub Category: COVID-19

• The Council will ensure the Care Provider’s policies and procedures with regard to COVID-19 testing and visiting are updated according to current government guidance.
• The Council will ensure the Care Provider reminds staff in the Care Home of the importance of maintaining accurate and complete records of liaison with health professionals.

Case Ref: 21 000 832 Category: Children's care services Sub Category: Child protection

• •Provide me with evidence it has learnt lessons from Ms D’s complaint and it will now, where appropriate, follow up verbal consent with written consent when undertaking an assessment. •Using this case an example, issue written reminders to its social workers to ensure they complete accurate and evidence-based assessments.

Case Ref: 21 000 800 Category: Children's care services Sub Category: Fostering

• The Council will also review all feedback given to foster applicants who attended virtual courses set up in response to the Covid-19 pandemic. The purpose of the review will be to ascertain whether other applicants have been affected by the same fault identified. The Council will identify any other cases which were not referred to panel. If the decision was flawed, it will conduct a fresh review of the decision made and notify the applicant of this accordingly.

Case Ref: 21 000 430 Category: Environment and regulation Sub Category: Drainage

• The Council should consider how it keeps service users, who experience ongoing flooding issues, informed about the progress of its works to resolve Highway drainage concerns.

Case Ref: 20 012 990 Category: Adult care services Sub Category: COVID-19

• The Council has agreed to remind officers of the need to record significant contacts with people, for example when advice or instructions are give.

Case Ref: 20 012 324 Category: Education Sub Category: COVID-19

• The Council will write to all other customers where it decided not to pursue outstanding Travel Saver debts to confirm the Council’s decision. The Council can make it clear the decision was based on the exceptional circumstances caused by the COVID-19 pandemic and only applies to the previous academic year.

Case Ref: 20 011 177 Category: Adult care services Sub Category: Charging

• Council has reminded staff of the need to offer a copy of the care and support plan

Case Ref: 20 010 067 Category: Education Sub Category: School transport

• Amend Personal Transport Budget (PTB) Policy to make clear the voluntary and discretionary nature of the scheme and parents accepting this are aware it may not cover all their transport costs - highlight this disclaimer to all current users of the PTB scheme
• ensure where council arranged transport is not viable that mileage payments will cover all four legs of the journey to and from school