Case Ref: 21 006 802 Category: Education Sub Category: Special educational needs

• The Council will undertake a detailed review of the case to understand why this child was not provided with full-time education between September 2020 to September 2021. It should also review its practices with respect to conducting annual reviews in accordance with the provisions of the Code. The purpose of the review is to inform a number of measures to adopt to inform service improvements for the future. The Council will provide evidence of the review to the Ombudsman by the date set out above.

Case Ref: 21 006 721 Category: Adult care services Sub Category: Residential care

• Within one month of my decision the Council should send a reminder to officers dealing with safeguarding investigations to ensure that when reaching a conclusion on a referral the decision covers all aspects of the original referral.

Case Ref: 21 005 950 Category: Adult care services Sub Category: Charging

• review the charging policy to account for situations such as Ms D’s;
• advise and if necessary, provide staff training about any changes to the charging policy.

Case Ref: 21 005 008 Category: Adult care services Sub Category: Transport

• The Council has agreed to issue written reminders to relevant officers to ensure they provide enough detail for applicants to understand why their Blue Badge application was unsuccessful.

Case Ref: 21 004 641 Category: Education Sub Category: Special educational needs

• The Council will ensure staff in the Tribunal and Special Educational Needs' teams are instructed to ensure statutory timescales for completing Education, Health and Care Plans are adhered to even when a case is under appeal to the tribunal.

Case Ref: 21 004 335 Category: Education Sub Category: Special educational needs

• The Council will review its handlingof holding annual reviews within the time frames set out in the statutory code. TheCouncil will also conduct a review of the complainant's case and identify serviceimprovements to be implemented for the benefit of service users in the future.

Case Ref: 21 003 813 Category: Children's care services Sub Category: Child protection

• The Council will remind social workers in children’s social care to keep written records of all meetings and phone calls.

Case Ref: 21 002 970 Category: Education Sub Category: Special educational needs

• Share this decision with staff to remind them of the need consider alternative provision when a child reaches compulsory school age.

Case Ref: 21 002 769 Category: Education Sub Category: Special educational needs

• The Council agreed to remind its staff they should issue final EHC plans as soon as possible and within the statutory timeframes and that they must send consultations to schools without delay.

Case Ref: 21 002 352 Category: Education Sub Category: COVID-19

• The Council will remind clerks their decision letters should be an accurate reflection of the discussion which took place during the appeal hearing.