Harrogate Borough Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
50% Complaints upheld by Harrogate Borough Council
50% of complaints we investigated were upheld.
This compares to an average of n/a in similar authorities.
1 upheld decision
View upheld decisionsStatistics are based on a total of 2 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Harrogate Borough Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of n/a in similar authorities.
Statistics are based on a total of 1 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Harrogate Borough Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of n/a in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 1 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Harrogate Borough Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 22 014 589
Category: Adult care services
Sub Category: Disabled facilities grants
- The Council will review its Disabled Facilities Grant process to ensure it supervises the works carried out by its contractors and any remedial works are undertaken within reasonable timescales.
Case reference: 19 019 990
Category: Planning
Sub Category: Planning applications
- Carry out a review of how officers assess existing and proposed site levels when dealing with planning applications. The Council should consider what further training or guidance it needs to provide to try to ensure that changes in site levels are picked up and properly considered on planning applications in future.
Last updated: 4 April 2015