There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Derbyshire County Council (23 000 606)
Statement Upheld Assessment and care plan 16-May-2023
Summary: We will not investigate Mrs B’s complaint about lack of support given to her late mother-in-law’s, Mrs C’s, family. This is because the Council has acknowledged its failings and apologised. We are satisfied this remedies the injustice caused by the fault.
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Derbyshire County Council (22 009 074)
Statement Upheld Special educational needs 01-Jun-2023
Summary: Mr X complained about the Council’s assessment and handling of his son’s support needs, and about delays handling his complaints. Mr X said it caused distress and put strain on his son because of numerous reassessments. We find the Council at fault for delays in the statutory complaints procedure. We are satisfied the Council has already accepted these faults and remedied the injustice to Mr X.
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Derbyshire County Council (23 015 927)
Statement Upheld Special educational needs 20-Feb-2024
Summary: We will not investigate Ms X’s complaint about poor communication by the Council’s Special Education Needs team and a potential data breach. This is because the Council has already apologised to her for the delay responding to her contact and amended its records as requested, which is an appropriate remedy for the injustice caused. Any complaint about a potential data breach is a matter for the Information Commissioner’s Office.