Case Ref: 19 015 449 Category: Education Sub Category: School transport

• The Council will reconsider its policy in relation to its approach to the accompaniment of children to school to ensure it complies with the guidance. It will provide this office with evidence of this consideration within two months of the final decision on the complaint.

Case Ref: 19 020 372 Category: Adult care services Sub Category: Charging

• The Council has agreed to take action to ensure officers deal with decisions on deprivation of capital properly in future.

Case Ref: 19 015 535 Category: Adult care services Sub Category: Disabled facilities grants

• The Council will send us a copy of its new guidance for officers in the Home Improvement Agency and Occupational Therapy service about assessing Disabled Facilities Grants for safe spaces in the home

Case Ref: 19 014 211 Category: Education Sub Category: Alternative provision

• The Council will ensure it makes it clear in stage 2 adjudication letters that a complainant can request a review to a Stage 3 hearing panel.

Case Ref: 19 007 303 Category: Planning Sub Category: Enforcement

• The Council will review its consistency in communication on planning enforcement and environmental health complaints while ensuring compliance with GDPR.
• The Council will review its service complaints procedure around ongoing planning enforcement complaints.