There are 6 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Statement Upheld Enforcement 08-May-2023
Summary: There was fault by the Council as an initial complaint was not properly passed to the correct department. The Council remedied this fault by apologising and providing the complainant with the details to make his complaints directly to the correct department. The Council also gave the wrong advice, as it said damage to a highway was a civil matter but has now corrected this advice.
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Statement Upheld Charging 06-Jul-2023
Summary: We will not investigate this complaint about a debt for adult social care fees. The Council has acknowledged its delay, apologised, and offered a repayment plan if necessary. The Ombudsman could not add to the Council’s investigation, and further investigation would not lead to a different outcome.
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Statement Upheld Other 03-Sep-2023
Summary: Ms D complains about the transportation costs of her dog to a quarantine centre. The Council has already accepted some failings in its communications with Ms D. We have not found any additional fault and have completed the investigation.
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Statement Upheld Parking and other penalties 30-Oct-2023
Summary: We will not investigate Mr X’s complaint about a fault automatic number plate recognition system. This is because the Council has resolved the issue and apologised to Mr X and this provides a suitable remedy for the complaint.
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Statement Upheld Alternative provision 14-Feb-2024
Summary: Mrs X complained the Council failed to provide her child, Child Y with suitable alternative education while they could not attend school and failed to provide provision set out in Child Y’s Education, Health and Care Plan. The Council was not at fault because the Council considered Child Y had a suitable school placement and Mrs X had a right of appeal to the SEND tribunal. The Council was at fault for poor record keeping of a meeting and key decisions. We have already made recommendations to this Council on similar cases, so no further recommendations were needed.
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Statement Upheld Charging 20-Mar-2024
Summary: We will not investigate this complaint about the Council’s late invoicing for outstanding care fees. The Council has accepted it was at fault for failing to set up an initial direct debit and delays in invoicing. It has apologised for this. Further investigation by the Ombudsman would not lead to a different outcome.