There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Cheshire East Council (23 011 889)
Statement Upheld Direct payments 05-Dec-2023
Summary: We will not investigate this complaint about support managing an adult social care direct payment. This is because the Council has accepted where it was at fault, recognised this had an impact on the complainant, and has apologised. We are satisfied with the actions the Council has taken. There is no continuing injustice to warrant any further investigation.
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Cheshire East Council (23 017 420)
Statement Upheld Council tax 04-Mar-2024
Summary: We will not investigate this complaint about Council tax payments because the Council has remedied the matter by providing an explanation. Any dispute about liability can be appealed to a Valuation Tribunal.
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Cheshire East Council (23 004 511)
Statement Upheld Special educational needs 13-Mar-2024
Summary: Mrs X complained the Council failed to provide her child, Y, with suitable education and the content of their Education, Health and Care Plan. She also complained about the Council’s communication. We ended the investigation about delivery of Y’s Plan between September 2022 and January 2023 because it is unlikely we would find fault causing significant injustice. We also did not investigate a later period because Mrs X had a right of appeal to the SEND Tribunal. There was fault in the Council’s communication, but the Council has already apologised, which is an appropriate remedy.