Case Ref: 21 011 385 Category: Housing Sub Category: Other

• The Council has agreed to review how it decides what support should be provided to thosefleeing domestic violence who wish to stay in their home.
• The Council has agreed to review how can make service improvements to ensure that homelessnessassessments are completed in a timely manner.
• The Council has agreed to review how it documents its decision-making process when considering thesuitability of interim and temporary accommodation.

Case Ref: 21 010 486 Category: Adult care services Sub Category: Safeguarding

• The Council has agreed to review its safeguarding procedure, so as to ensure it considers at the start of its enquiry to what extent a safeguarding concerns raised against a care provider, should be investigated by the care provider themselves.

Case Ref: 21 004 649 Category: Education Sub Category: COVID-19

• Ensure it can provide evidence to show the ranking of pupils who are not offered a place at the school in comparison to the pupils who are offered a place after each round of allocation and re-randomisation of the waiting lists. This is to ensure the allocations process is transparent. The Council should also ensure it provides this information to appeal panels to enable them to make an informed decision on whether the admissions arrangements have been properly applied.

Case Ref: 21 004 803 Category: Education Sub Category: COVID-19

• The Council will by training or other means, reminds clerks to ensure decision letters meet the requirements of the School Admission Appeals Code and contain sufficient information for appellants to understand the basis of the panel’s decision.
• The Council will keep a proper record of an appeal panel members’ decisions on the method for holding appeals.

Case Ref: 21 003 779 Category: Housing Sub Category: Homelessness

• The Council has agreed to issue a written reminder to case officers about the need to identify and forward requests for reviews or reconsideration of the suitability of temporary accommodation.

Case Ref: 21 000 705 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council has agreed to introduce a monitoring system for complaints toensure they are dealt with in a reasonable period of time.

Case Ref: 20 013 549 Category: Housing Sub Category: Allocations

• the Council will: •Draw up an action plan, with targets, to clear the backlog of review requests and send it to us; •Share the action plan with members of the relevant Council committee and give them regular progress reports.

Case Ref: 20 010 294 Category: Other Categories Sub Category: Commercial and contracts

• The Council agreed to remind relevant staff of the need to keep street trading licence applicants informed of the progress and timescales of their application.
• The Council agreed to ensure that where legal fees are to be incurred for licence applications, applicants are informed in advance there will be a charge and are advised of the amount as soon as possible.

Case Ref: 20 007 131 Category: Environment and regulation Sub Category: Noise

• The Council will send guidance to relevant staff to explain a statutory nuisance can occur at any time, and the time the nuisance occurs is only one of several factors they must consider when investigating a potential statutory nuisance.

Case Ref: 20 003 448 Category: Adult care services Sub Category: Domiciliary care

• b) remind its staff to ensure service users care needs are properly considered and the agreed support is recorded in temporary care plans. This includes in circumstances where informal carers are unable to provide care due to requiring hospital stay and during their recovery.