Case Ref: 24 012 349 Category: Transport and highways Sub Category: Parking and other penalties

• The Council will update information on its website to include information about the backlog of approved applications for dropped kerbs and give an approximate timescale for completion of works following payment of the agreed fee.

Case Ref: 24 005 620 Category: Education Sub Category: Alternative provision

• The Council will remind its SEND officers to adhere to statutory timescales when carrying out Education, Health and Care needs assessments to ensure Education, Health and Care Plans are issued by the 20 week deadline.
• The Council will review its communication process between departments involved in education to ensure that where there is evidence that a child is not attending school that it is communicated to the relevant officers so a decision can be made, at the time whether a duty is owed to provide alternative provision to the child.
• The Council will provide the Ombudsman with evidence that it has reviewed its communication process with schools to ensure information about children not attending school is passed to the Council at the earliest opportunity.

Case Ref: 24 004 805 Category: Housing Sub Category: Homelessness

• The Council has agreed to take steps to ensure all decisions are properly recorded.
• The Council has agreed to investigate why the housing applicant's priority was reduced and take action to avoid such errors in future.
• The Council has agreed to review its procedures to ensure that, once a matter under review is resolved, the review is promptly closed.
• The Council has agreed to provide evidence of the action it is taking to ensure housing applicants do not receive blank attachments when officers are recreating letters.

Case Ref: 24 004 224 Category: Other Categories Sub Category: Leisure and culture

• Remind staff to provide clear rationale for decisions, and to ensure all complaint points have been addressed before issuing a response.

Case Ref: 24 003 735 Category: Adult care services Sub Category: Direct payments

• The Counil will remind relevant staff members of the need to complete support plans in a timely fashion and ensure interim arrangements are put in place in the event of a dispute over direct payments.

Case Ref: 24 003 362 Category: Housing Sub Category: Homelessness

• The Council has agreed to remind officers that they must record the reasons for their decisions and that offers of accommodation to discharge the main housing duty must be made in writing.
• The Council has agreed to provide an update on the action it is taking to reduce the time it is taking to carry out reviews of homelessness decisions.

Case Ref: 24 002 037 Category: Housing Sub Category: Allocations

• The Council has agreed to provide an updated action plan to show the action it is taking to reduce delays in processing housing applications and carrying out reviews. It will also provide a report showing how long it is currently taking to assess applications and carry out reviews, and how this has changed over the last year. It will explain the reason for any periods when delays have increased.

Case Ref: 24 000 823 Category: Housing Sub Category: Homelessness

• Review its policies to ensure rent arrears are notified to those in temporary accommodation.

Case Ref: 24 000 304 Category: Education Sub Category: Alternative provision

• Remind staff, either by training or briefing note, of the lessons learned from this case including the need to take action within six days following a permanent education and to provide full time alternative education when a child cannot attend school.