There are 13 results
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Birmingham to change complaints process following Ombudsman report
Birmingham City Council has agreed to revisit the way it responds to complaints about respite care for children with disabilities after it wrongly told families to appeal to the Ombudsman.
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Ombudsman issues third critical report about Birmingham’s bin collections
The Local Government and Social Care Ombudsman is again having to report on Birmingham’s waste collection services after the council had made assurances things would improve.
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Birmingham wheelchair user left in unsuitable home for eight years by council
A Birmingham man has been left in unsuitable temporary accommodation for eight years despite the city council knowing it did not meet his needs as a wheelchair user, the Local Government and Social Care Ombudsman has found.
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Birmingham City council to refund 11 years of care home fees family paid in error
Birmingham City Council will repay a city family more than 11 years of care home fees after the Local Government and Social Care Ombudsman found the family should never have been charged.
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Councils warned to ensure grant processes are transparent following Ombudsman complaint
Councils administering Disabled Facilities Grants need to ensure their processes are transparent and accountable, the Local Government and Social Care Ombudsman has said.
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Birmingham bins not returned because of council squabble
Bickering Birmingham bin workers have left residents in one city street having to return their heavy communal bins to the right place, the Local Government and Social Care Ombudsman has said.
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Ombudsman investigation highlights housing delays in Birmingham
The high number of families trying to join councils’ housing lists is being highlighted by the Local Government and Social Care Ombudsman following one family’s complaint about their situation.
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Birmingham City Council has agreed to revise its home to school transport policy and review all its decisions to issue a travel pass over the past three years following several complaints to the Local Government and Social Care Ombudsman.
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City council in foster carer dispute after girl’s mother dies
Birmingham City Council considered allowing an 11 year-old girl to be deported during a dispute with her foster carers, the Local Government and Social Care Ombudsman has discovered.
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Birmingham bin problems highlighted in Ombudsman report
From repeated missed collections to failing to return vulnerable people’s bins to the proper place, Birmingham’s refuse service has been criticised in a report by the Local Government and Social Care Ombudsman.
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A Birmingham mother had to drive five hours a day to take her adult son, who had ‘severe and critical needs’, to his specialist college, because Birmingham City Council did not provide him with transport, the Local Government and Social Care Ombudsman has found.
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Councils advised about school transport changes following Birmingham investigation
The Local Government Ombudsman (LGO) is urging councils to consider carefully the impact any school transport policy changes have on existing pupils after an investigation led to a boy having his free school travel pass reinstated.
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Family with left without adequate support after Birmingham City Council failed to help
A family, whose son with special needs was presenting very challenging behaviour, was left without support despite calling on Birmingham City Council for help, the Local Government Ombudsman (LGO) has found.