Birmingham City Council (22 014 672)

Statement Upheld Council tax 13-Apr-2023

Summary: There was some minor fault in how the Council dealt with Mr X’s correspondence when he said he was no longer liable for council tax. It caused a slight delay and asked him for some information which it already had. However, it has already remedied his injustice by apologising.

Birmingham City Council (23 000 608)

Statement Upheld Child protection 19-Apr-2023

Summary: We will not investigate this complaint about serious child protection failings by the Council when Mr X was a child. The Council has already accepted the full complaint of several serious failings over a long period, and that its complaint handling was inadequate. It has offered a remedy similar to that we would have recommended had we investigated and upheld the same matters. Investigation by us would therefore be unlikely to lead to a different outcome, or to a significant sum of compensation, which would be for a court to determine.

Birmingham City Council (22 012 337)

Statement Upheld Planning applications 06-Jun-2023

Summary: Mr X said the Council’s failure to correctly apply its planning policy meant nearby development reduced light to his home. The Council accepted the development breached planning policy and acted to reduce its impact on Mr X’s home. We found fault in how the Council reached its decision to grant planning permission for the development. But the steps it took to put matters right, including its offer to pay £7,650, suitably addressed Mr X’s injustice.

Birmingham City Council (22 017 272)

Statement Upheld Allocations 31-Jul-2023

Summary: The Council delayed assessing Miss B’s housing application after she told the Council that her circumstances had changed. The apology the Council has already given to Miss B is sufficient to remedy her injustice.

Birmingham City Council (23 006 846)

Statement Upheld Parking and other penalties 21-Sep-2023

Summary: We will not investigate Mr X’s complaint about the Council’s pursuit of payment for an unpaid penalty charge notice. This is because the Council has agreed to cancel the penalty charge notice and it is unlikely investigation would achieve anything more for Mr X.

Birmingham City Council (23 011 364)

Statement Upheld Council tax 27-Nov-2023

Summary: We will not investigate this complaint about advice about Council tax payments because the matter has been remedied.

Birmingham City Council (23 012 066)

Statement Upheld Council tax 18-Dec-2023

Summary: We will not investigate this complaint about communicating with the Council about Council tax payments because the matter has been remedied.

Birmingham City Council (23 012 925)

Statement Upheld Parking and other penalties 18-Dec-2023

Summary: We will not investigate Mr X’s complaint about the Council’s failure to respond to his representations against a penalty charge notice. This is because the Council’s cancellation of the penalty charge notice and refund of Mr X’s payment provides a suitable remedy for the complaint and it is therefore unlikely investigation would achieve anything more for Mr X.

Birmingham City Council (23 016 053)

Statement Upheld Traffic management 11-Mar-2024

Summary: We will not investigate this complaint about repayment of a Penalty Charge Notice because we are satisfied with the actions an organisation has taken.