Appendix Four: Joint working decision statement template

Enter Date                                                                                            

Complaint reference:

14 000 001

PHSO reference

Complaint against:

Ex London Residuary Body

NHS Organisation

The Ombudsmen’s decision

Summary: @ complained that @ causing @ injustice. Based on current evidence @

The complaint

Summary of the complaint to the Ombudsmen including claimed injustice

The Ombudsmen's roles and powers

LGO’s role and powers.

PHSO’s role and powers.

If we are satisfied with the actions or proposed actions of the organisations that are the subject of the complaint, we can complete our investigation and issue a decision statement (Health Service Commissioners Act 1993, section 18ZA and Local Government Act 1974, section 30(1B) and 34H(i) as amended.

@What I have and have not investigated

How we considered this complaint

@ and @ had an opportunity to comment on my draft decision. I considered any comments before making a final decision.

What we found

Explanation of reasons for our draft decision – refer to relevant standards, guidance etc., detail any failings and whether these caused an injustice. Investigators can use whatever subheadings they wish, including, for example, having a ‘conclusions’ section at the end.

Action

If recommendations have been made, detail them here. Include timeframes for compliance.

@The organisation(s) should provide us with evidence @it/they has/have complied with the above actions.

Investigators’ decision on behalf of the Ombudsmen