32. Delegation 

Our full delegation arrangements are available on the intranet.

• For new starters, the Ombudsman’s delegated authority is initially suspended.  Delegated authority is rolled out by subject area, stage or otherwise, as confidence in the new starter’s performance increases. All final decision cover letters for non-delegated Investigators should go out in the name of someone with delegation (Investigator or Assistant Ombudsman). Draft decisions and other letters are sent in the undelegated Investigator’s name.