On this page are some free training resources for local councils and other public bodies to support training of front line staff who accept complaints and to be able to brief senior leaders and elected members on complaints processes.

For training relevant to complaint handlers and people who manage complaints processes please see details of our effective complaint handling courses.

Free training videos

Training resources on the Complaint Handling Code

 Complaint Handling Code presentation (PPTX)

 Script for presenters/ facilitators (PDF)

 Service request or complaint exercise (PDF)

 Exercise solution (PDF)

All the above material are the property of the LGSCO. They are made available free of charge to organisations within the Ombudsman’s jurisdiction to help with training and briefing relevant staff and others on complaint handling and processes. This material must not be used for commercial purposes.Link to training page