Public reports issued by the Ombudsman

All our investigation decisions are published on our website, except where we decide publishing is not in the interests of the people involved in the complaint. In a small number of investigations we will publish a public interest report of the investigation. These require the organisation involved to make a public announcement and we will promote the report in the media. Reports and decisions do not name the people involved but do name the organisation(s) investigated.

We will write to councils when we intend to issue a public report, explaining our reasons for this. We address formal correspondence to the Chief Executive but this is usually handled by a nominated link officer within the organisation. It is important that the Chief Executive and Monitoring Officer are made aware at the point we formally notify the council of a potential public report.

You can find more details about how the Council must handle our public reports in our Manual for Councils.